Intuit can't download tax data from Intuit?

My business uses Paycycle, owned by Intuit, for processing payroll. But Turbotax, made by Intuit, can't import W-2 data from Intuit.

What's up with that?

Then again, Turbotax data import this year isn't impressive. It crashes downloading from one brokerage, and gets mangled names for securities on another one.